I just placed an order, when will it ship?

• Please allow 3 - 7 business days of processing and production time for your order to ship out. 

Shipping destinations:

• We ship worldwide as we want our products to be available all around the world.

How long is the shipping time?

• Delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries takes around 2 - 4 weeks. 
• For the delivery to the rest of the world, please allow 2 - 6 weeks.
• Shipping time might vary depending on location, shipment method and other factors (natural disasters, weather etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. 

Will I receive a tracking number?

• We provide tracking for every order. Tracking will be available once your product is shipped.
• When you receive your tracking number, you can track your order here!

I have entered an incorrect address, how can I update the correct address?

• If you have entered the address wrongly, notify us immediately via email at info@bleuhaneul.com with your tracking number and the correct address so that we can correct this before the shipment. 

My item arrived damaged.

• We ship all our items with extra padding. However, there may be slight defects due to mail service mistreatment. If this happens, please contact us with your tracking number as well as the picture of the damaged product. 

For other inquiries, please feel free to contact us and we will do our best to reply within 24 hours.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards.
  
• We do not accept offline payments via check & direct bank deposit.
• Note that additional exchange fee may apply.
  

How secure is shopping? Is my data protected?

• Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I pay cash upon delivery? 

• Unfortunately, our operations are only limited to credit or debit card transactions. This is to ensure our customers get their consumer protection and also our business is validated. 
• Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused and accompanied by proof of purchase.
• For returns, please email info@bleuhaneul.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package once payment is complete.

Our support team is always happy to guide you at any step!